From the dashboard go to the AUTO ATTENDANT DESIGNER box → click on the 
symbol, → type in a name for your auto attendant, → save your auto attendant, → select a greeting in the drop down menu (if you wish to use text to speech for your message, choose “type your greeting”), → click save.
On the next screen, you will be brought to a menu with your main greeting as the first item. To set actions via key press, click on your greeting and select the action you wish in the drop down menu.
Below is a list of the options in the drop down menu and the action the options can perform:
- ADD MESSAGE: This allows you to set up a prompt that plays another recording. This can be used to create another sub menu, directory, or simply play an informational message such as hours or location.
- ADD EXTENSION: This allows you to create an extension that routes calls to another telephone number.
- ADD VOICEMAIL: This allows users to setup an extension that takes the caller straight to a voicemail box. NOTE: You must create the voicemail box in the VOICEMAIL BOXES section of the dashboard before you can create an extension that drops a caller straight to a voicemail box.
- REPEAT MESSAGE: This allows users to set a key press or other action to repeat your greeting.
- JUMP TO: This allows users to set a key press or other action to take the caller to any prompt within your auto attendant that plays a recording.
- PLAY MESSAGE: This allows users to play a selected sound file. This feature does not work with text to speech.
- RENAME: This allows you to rename an audio file.
- CHANGE: The option allows a user to change a sound file and grants access to ADVANCED OPTIONS to change the following:
A. KEY PRESS TIMEOUT: This setting allows users to change the amount of time a caller can sit on a call without pressing a key before the system ends the call due to inactivity.
B. NUMBER OF DIGITS: Set the digit limit for extensions.
C. TERMINATING CHARACTER: Sets a key press to end the call. # is the default key press.
D. DO NOT CALL LIST BUILDER KEY: This feature does not apply to standard Auto Attendant Phone System users.
E. VERIFY INPUT: This sets the system to play back key presses entered by the caller to request the caller verify the keys they pressed were correct.