We refer to the structure of a call as a call "campaign". Campaigns can be as simple as a single main greeting message or a sophisticated multi-message IVR campaign with multiple branches.
During campaign design, the CAMPAIGN CHECKLIST will keep track of which steps you have completed by placing a checkmark next to them as you complete them. You can move to different steps on the CAMPAIGN CHECKLIST by using the NEXT and BACK buttons at the bottom of each screen or by clicking on the step on the CAMPAIGN CHECKLIST directly.
Each screen also includes "Tips from the Campaign Expert" which describes import items on that screen as well as gives instructions and tips for getting the most out of your campaign.