A transfer connects the call recipient to another phone number. While the transfer is taking place, the call recipient hears music or a message on hold that you can change. A transfer can take place when a call recipient makes a selection from their telephone keypad or if they take no action at all.
To add a transfer, follow these steps:
- Click DESIGN CAMPAIGN from the Campaign Checklist.
- Click an existing message.
- Click ADD TRANSFER.
- Select a key press under WHILE LISTENING TO.
- Enter a phone number to transfer to, under TRANSFER TO THIS NUMBER.
- Click SAVE.
